24/7 Crisis Services
Telehealth Portal
Client Portal
Start Your Recovery

$18.68 - $24.26

Full Time

Federal Way, WA

Admin

DOWNLOAD APPLICATION

AND

APPLY TODAY!

Customer Service Representative

Position Summary

SIGNING BONUS $1500

Customer support is not a service, it is an attitude! Valley Cities is recruiting for a Call Center Representative. The representative will provide exceptional customer service to calls received in the Call Center; respond to inquiries, insurance verification, and transfer calls to appropriate department.

ESSENTIAL JOB FUNCTIONS

Essential Job Functions: (This is not the job description in its entirety)

  • Respond to client inquiries via telephone while providing friendly, accurate and direct service.
  • Ability to know when to transfer caller to most qualified area when appropriate.
  • Obtain and enter accurate demographic information into Electronic Health Records system.
  • Schedule appointments for patients, conduct reminder calls, and reschedule appointments when necessary.
  • Provide patient-focused service along with a positive impression of the organization.
  • Available for a flexible work shift.
  • Develop and maintain professional working relationships with the call center team, clinical and administrative staff.

EDUCATION & LICENSURE REQUIREMENTS

  • High School education or equivalent required.

KNOWLEDGE, SKILLS & ABILITY

  • Ability to work independently and as part of a team.
  • Excellent organizational skills, attention to detail and ability to prioritize and follow-up in a timely manner.
  • Pass required background checks.

BENEFITS

Benefits:

  • 401(k)
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Forgot to download the Valley Cities official job application? Download below. 

DOWNLOAD APPLICATION